Returns & Exchange Policy

What items are eligible to be returned?

Please note that certain restrictions/limitations are in place surrounding the eligibility of product returns. All of the following are considered "final sale" and ineligible for return:

-Items purchased at a 30% or more discount. (This includes BOGO items.)

-Any items purchased with store credit issued in conjunction, or as a result, of sponsored contests or giveaway winnings/earnings

-All items marked "Sale" or "Final Sale" (This includes all items that are listed/purchased from our sale page.)

-All grab bag item(s) or Mystery Items

-Items marked as "Door Buster", "Deal of the Day", or "Market Deal"

-Earrings  

-Items for your head (hats, beanies, headbands, etc)

-Shoes

-Seasonal Items within 12 days of the holiday

-Any items that have been personalized

 

-If you send back an item that does not qualify for a return, you will be responsible to email and pay a return shipping charge of $5. We will hold non-returnable merchandise for 14 days. After 14 days, the items will be donated to charity.

What if I need to return an eligible item I purchased?

First and foremost, we want our customers to be happy! In the event you should find yourself in need of returning an eligible item, please review the following very carefully:

-In an effort to keep our prices as competitive as possible, all qualified returns will be issued store credit (in the form of a gift card) only.

-Returned merchandise cannot be worn, washed, stained, damaged or altered in any fashion. All hang tags must be intact (if the item came with one), and attached in their original form.

-Items that appear worn, or that have stains, smell of cigarette smoke, deodorant, dog hair or odors, etc will not be accepted. If an item has been worn once, it will not qualify for a return. 

-All eligible items for return are required to be securely and neatly packaged, must be postmarked with tracking, and shipped within 10 days of DELIVERY DATE. (Exception: HOLIDAY-SPECIFIC ITEMS MUST be shipped within 5 days of delivery date.)

-Shipping charges are non-refundable, and the cost incurred for return shipment is the responsibility of the sender.  Returns can also be dropped off to our location in New Haven, IN at no cost.

-Shoes must be shipped in original shoebox and a poly mailer, or second box. Shoes shipped in original box with no other box or poly mailer will not be accepted.

-If, for any reason, all of the above criteria are not met when attempting to submit a return, we reserve the right to reject and/or refuse any item according to our discretion.

-Upon receipt and approval, return processing takes up to 3 business days to complete. You will receive an email to the email address we have on hand with the information about how to redeem your store credit. We cannot send your gift card to a different email address than the one you used when placing your order.

-If your order included a "Free Gift" and you return clothing dropping you under the threshold for the free gift, the price of the free gift will be deducted from your gift card amount (unless free gift is returned.) 

Do NOT attempt to return any items if the above criteria is not matched, as our returns department will not accept it.
We also suggest getting tracking for the package as we are not responsible for any lost in transit packages.

Packages lost or stolen during transit are unfortunately out of our control and therefore, we cannot refund or replace items that do not make it to us.  We apologize for the inconvenience this may cause, and encourage you to get a tracking number from USPS, UPS or FedEx when you ship your item.

IMPORTANT: If you return more than five (5) orders, a 15% restocking fee will be deducted from the gift card/credit amount on the 6+ return. The 15% restocking fee will continue to apply to all returns from that point on. We do our best to help you decide the size you need before ordering so please let us know if you have any questions at all before ordering. Before ordering multiple sizes of one item, please ask us so we can help you with the fit! 

 

What happens if an item I receive arrives damaged or incorrect?

Please inspect your order immediately upon receipt. DO NOT return before contacting us. 

If you believe you have received damaged or defective merchandise, you MUST contact us within 3 days of receipt. No Exceptions. 

If we do not receive notification within 3 days, the return will be rejected and no store credit/gift card or refund will be issued. 

Process to report damage/defect:

• Use your smartphone to take pictures of the damaged/defective area and email the images to support@shopbittybee.com, including the tag in the image showing it is still attached to the item. 
• Indicate “Damaged” or “Defective” in the subject line. 
• Include the first and last name on your account, order #, and product code or name of the item. 

You will receive a response from our customer support team within 24 business hours (Monday through Friday - Business Hours Only).

ALL OTHER RETURN GUIDELINES STILL APPLY.

Damages caused by removing hang tags will not be accepted. Please use scissors to remove all tags. We recommend NOT using scissors to open your packages as items that are accidentally cut will not be refunded or exchanged. 

What if I want to exchange something?

We do not offer traditional exchanges. Any items that are sent back are processed as returns. (Please read above to see how those work.) We encourage you to purchase the item you want in the correct size, THEN send in the one that did not work for store credit. (You are more than welcome to send in any items that do not fit, wait for your store credit, and then purchase the correct size with your store credit; but please be aware that many of our items sell out quickly, so there is a chance your correct size will be gone before we receive and process your return.)

Can I change or cancel my order after it is submitted?

We are sorry, but unfortunately not. Once orders have been electronically confirmed in our system, it is impossible to modify them, so please double check the contents of your shopping cart for accuracy prior to completing your purchase. If you forget to put in a coupon code we cannot fix it after the order is placed. If for some reason we are are able to cancel an order, store credit only will be issued. 

-->> Mail any returns to:

If you have any questions, please email us at Support@shopbittybee.com.