How much is shipping?

Shipping is determined at checkout and FREE with orders of $125 or more within the USA. Priority shipping is an option (at additional cost).

Local Residents may choose "Local pickup" at checkout to avoid shipping charges.  An email will be sent to determine pickup time.  

Local delivery is also available in New Haven ONLY (zip code 46774).  Deliveries will only be made on TUESDAYS (orders must be placed the previous Sunday by 11:59 EST).  This option must be chosen at checkout.  PLEASE NOTE: Any preorders will have an additional turnaround time.  These will be stated in the description of the item.

Where is Bitty Bee Boutique located?

We are located in New Haven, Indiana (just outside Ft. Wayne). Once your order is processed and shipped, you will receive it in 2-5 days (excluding Sundays and USPS Holidays.)  Please note that preorders will take longer!  

How long will it take for my order to be shipped?

Due to high demand, all orders are prepped, packaged and shipped out within 2-7 business days (many times sooner!) after payment confirmation, with the exception of all national holidays. Regardless of the shipping option, we DO NOT ship out on Saturdays or Sundays. 

I selected priority shipping... When can I expect my order?

If you paid for priority shipping, your order will be processed and shipped within 2 business days or 48 hours. It will ship via priority mail, and will arrive anywhere from 2-5 days depending on the speed of USPS. As with all our orders, you will receive a tracking number once it ships out from our warehouse. All orders received after Friday at 5:00pm EST will be shipped out first thing Monday.

Will sold out items ever be restocked?

Here at Bitty Bee, we do everything in our power to make sure your favorite items will be in stock and ready to head straight from our warehouse directly into your closet! However, please keep in mind that we're working with vendors from all over the country, which means that (more often than not), our re-stocking powers are limited. We will, of course, pinky promise to do our best to restock those items that sell out quickly. Thanks for your understanding!

Can I use more than one coupon code per order?

Sadly, no, you cannot. Due to the fact that our current system is only capable of recognizing one code at a time, multiple codes cannot be combined on a single purchase. If you forget to put in a coupon code, we cannot fix it after the order is placed.

What does final sale mean?

If you've selected merchandise that has "Final Sale" noted somewhere in the product description (all items marked with (sale) or sold from the sale section of our website are final sale), this is our official warning that once purchased, the item(s) in question cannot be returned, exchanged, or refunded.

Can I change or cancel my order after it is submitted?

We are sorry, but unfortunately not. Once orders have been electronically confirmed in our system, it is impossible to modify them, so please double check the contents of your shopping cart for accuracy prior to completing your purchase. If you forget to put in a coupon code we cannot fix it after the order is placed. If for some reason we are are able to cancel an order, store credit only will be issued. 

What happens if I placed an order and never received an email confirmation?

If your order was successfully submitted, a verification email will arrive to the email address provided during checkout within 24 hours of payment verification. If 24 hours has passed without receiving confirmation of your order, please email us at support@bittybeeboutique.com, and we will be more than happy to assist you!

What happens if an item I receive arrives damaged?

Please inspect your order immediately upon receipt. DO NOT return before contacting us. 

If you believe you have received damaged or defective merchandise, you MUST contact us within 3 days of receipt. No Exceptions. 

If we do not receive notification within 3 days, the return will be rejected and no store credit/gift card or refund will be issued. 

Process to report damage/defect:

• Use your smartphone to take pictures of the damaged/defective area and email the images to support@bittybeeboutique.com, including the tag in the image showing it is still attached to the item. 
• Indicate “Damaged” or “Defective” in the subject line. 
• Include the first and last name on your account, order #, and product code or name of the item. 

You will receive a response from our customer support team within 24 business hours (Monday through Friday - Business Hours Only).

What happens if I accidentally put the wrong address and my package is returned to you?

You must double check your shipping address to make sure it is absolutely correct. If your address is wrong, the post office will attempt to deliver your package to the incorrect address you provided, and it will then get sent back to us (this alone is a 2 weeks plus process). All orders that are returned to us will be held by us until you contact us. You must contact us within 21 days or the order will be considered abandoned, and it will be donated. If your order is returned to us you will be responsible to pay shipping to have it sent to you the second time.  Please note we are not responsible for incorrect addresses, so please make sure your address is correct at checkout!

**If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1 – 4 days for the tracking information to show. In some rare case, the tracking information may not update, but you will still receive your order. Please contact us after the estimated delivery time.  

And finally......

We are not responsible for lost/stolen packages. If your tracking shows that your package has been delivered, please check with your neighbors and family members to make sure they did not receive it by mistake. Then feel free to file a claim with USPS by clicking on this link: https://www.usps.com/help/claims.htm Please allow 7-15 days from the 'delivered' date (provided by usps.com) before creating an insurance claim. Due to USPS policy, you must wait 7-15 days before you can file a claim for your lost/stolen package. Read below for time limits regarding filing insurance claims:

• Insured Mail (includes Priority Mail): file from 15 to 60 days
• Priority Mail Express: file from 7 to 60 days
• Claims cannot be filed for first class packages. Insurance is unavailable for first class shipping.
• If your tracking shows that your package has not been delivered and there seems to be an unexplained delay in the delivery of your package, please feel free to contact us and we would be happy to help you.